Articles in the Customer Service Category
Invoicing can be confusing so let's spell it out here. I have always used Quickbooks for my accounting software so I use their invoicing program too. It keeps track of your inventory as well which makes production much easier to keep up with than counting stuff all the time. If you don't use Quickbooks, you can create an invoice in Word or Excel too.
Most boutiques are used to getting the Invoice with the inventory. You can either put it inside the box or purchase those little plastic envelopes that say “Packing List” …
Accounting, Business, Buyers, Customer Service, Nuts & Bolts, Sales, Sales Reps, Wholesale »
How do you know who to hire first?
If you are doing your own shipping then I suggest hiring a part time person to take that over to free up your time. This is the most menial job you are doing (besides maybe cleaning your office) and can easily be passed on. When I was shipping $1M a year, we had a guy who worked 2 days a week and got it all done!
Having someone else do this time consuming task will leave you time to do the things that bring in …
Bootstrapping, Business, Customer Service, Drop Shipping, Nuts & Bolts, Sales, Start Up, Tips From The Entreprenette Handbook, Websites, Wholesale »
Do you worry that customers think your company is small? Are you doing everything yourself and worried they'll find out and maybe not want to purchase if they don't think you can deliver? Do you wear all the hats and try to keep up with customer service too?
This is a super common fear and one that is totally normal……and can sometimes be true too. Sometimes even sales reps won't want to take you on if they feel like you are a one woman show…….they get worried you can't …
